Self Coded Pty Ltd - Privacy Policy

Self Coded Pty Ltd ACN 688 279 021 (Self Coded, we, us or our) is committed to protecting your personal information. 

This Privacy Policy explains how we manage personal information and how to contact us if you have any further queries about how we do this. This Policy does not apply to how we handle personal information about our employees.  

Background 

We provide a platform (Platform) for our users (Users). A User is a person who signs up to or joins our Platform through a registration process on our website. Users include:

• Members who wish to participate in our community via the Platform without a subscription to participate in Self Coded™ courses, programs, activities, or AI-powered tools
• Members who subscribe to participate in Self Coded™ courses, programs, activities, or AI-powered tools

Functions

The Platform functions to help our Users consume the content contained in the Self Coded Workshops, Modules and Media including content related to digital personal branding, influence, identity and advice around personal development.

In undertaking our functions and activities we may handle personal information about Users, we comply with the thirteen Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (the Act) except where the Act does not require this. The APPs regulate how to handle personal information throughout its life cycle, from collection to use and disclosure, storage, accessibility and disposal.

Personal information is information or an opinion, in any form and whether true or not, about an identified individual or an individual who is reasonably identifiable. Special rules apply for collecting personal information which is sensitive information. This includes health information and information about a person’s race, ethnic origin, political opinions, membership of political, professional or trade associations, religious or philosophical beliefs, sexual orientation or practices and criminal history. 

The kind of personal information we collect and hold

Depending on why we are dealing with you, we may collect one or more of the following items of personal information: 

• your name and contact details including postal and email address and telephone number. 
• your position.
• account login details, username and password 
• billing information, including payment card details (however, payment and card details are held by a third-party payment provider, not Self Coded™) 
• transaction history, subscription details and purchase records
• communication records (such as support enquiries, feedback, emails or messages)
• marketing preferences and opt-in/opt-out choices
• any other information you voluntarily provide to us in connection with your use of Self Coded™

How we collect and hold personal information 

To the extent required by the Act: 

• we will not collect personal information about you unless that information is reasonably necessary for one or more of our functions or activities; and
• we will collect personal information only by lawful and fair means.

When we collect personal information directly from you, we will take reasonable steps at or before the time of collection to ensure that you are aware of certain key matters, such as the purposes for which we are collecting the information, the organisations (or types of organisations) to which we would normally disclose information of that kind, the fact that you are able to access the information and how to contact us. 

The purposes for which we handle personal information 

If we use or disclose your personal information for a purpose (the “secondary purpose”) other than the main reason for which it was originally collected (the “primary purpose”), to the extent required by the Act, we will ensure that: 

• the secondary purpose is related to the primary purpose of collection (and directly related in the case of sensitive information), and you would reasonably expect that we would use or disclose your information in that way; 
• you have consented to the use or disclosure of your personal information for the secondary purpose; 
• the use or disclosure is required or authorised by or under law; or 
• the use or disclosure is otherwise permitted by the Act (for example, as a necessary part of an investigation of suspected unlawful activity).

The purpose for which we use your personal information depends on why we have collected your personal information.  If you are a User, we will use your personal information to give you access to the Platform and (if applicable) provide any services associated with your subscriptions.  We may also disclose personal information to our service providers to facilitate our provision of products or services to you. These service providers include Kajabi (https://kajabi.com/) and Voiceflow (https://www.voiceflow.com/). 

Use of Generative AI; service providers  

We use service providers to deliver certain functionality on our Platform, including facilitating Platform interactions. The service providers may utilise generative artificial intelligence technology (AI).

When you interact with our Platform, including through written messages, voice conversations or video conversations, the applicable data (Input) may be handled by our service providers and their contractors using AI to generate responses and insights tailored to your needs (Output). 

We may disclose your personal information to our service providers (for example, Kajabi and Voiceflow) to deliver certain functionality on our Platform, or otherwise in relation to our functions and activities. 

Kajabi’s privacy policy (available at Kajabi Resources | Legal) explains more about how it handles personal information, including in the course of providing services to us in relation to the Platform.   

Voiceflow’s privacy policy (available at Privacy | Voiceflow) explains more about how it handles personal information, including in the course of providing services to us in relation to the Platform.   

If you are concerned about any aspect of how your personal information will be handled by our service providers, please do not use our Platform.

Data quality and security 

To the extent requires by the Act, we will take reasonable steps to: 

• make sure that the personal information that we collect, use and disclose is accurate, complete, and up to date; 
• protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure; and
• destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the Act.

The reasonable steps we take for the purposes of ensuring the security of personal information include both technical and organisational measures.  

Transfer of personal information overseas 

By using our service providers, we may be transferring personal information to our service providers with cloud-based facilities that use computer servers located overseas. It is not practicable for us to specify where those computer servers are based. However, our major service providers (specified above) are headquartered in California USA (Kajabi) and Ontario, Canada (Voiceflow).  If we transfer personal information in this way, we will take reasonable steps to ensure that any overseas recipient does not breach the APPs in relation to the disclosed personal information. 

This obligation will not apply if: 

• we reasonably believe that the recipient of the information is subject to legal obligations that have the effect of protecting the information in a way that, overall, is at least substantially similar to protection under the APPs and there are mechanisms that you can access to enforce that protection; 
• you give us consent to disclose your personal information to an overseas recipient, expressly or by implication, after you are expressly informed by us that if you consent we will not be required to take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to the information; or 
• we are legally authorised to do so.

Access and correction of your personal information 

Please contact us at [email protected] if you would like to access or correct the personal information that we hold about you. We will generally provide you with access to your personal information if practicable (although a fee may be imposed) and will take reasonable steps to amend any personal information that is incorrect. In some circumstances, we may not permit access to your personal information, or may refuse to correct your personal information, in which case we will provide you with reasons for this decision. 

Questions or complaints 

Please contact our director Lily Baker on [email protected] if you have any questions or complaints about the personal information that we hold about you or the way we handle that personal information. We will acknowledge your question or complaint as soon as possible and will seek to address any question or complaint within 14 days after that.

Notifiable data breaches 

If there is a loss, or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the Australian Information Commissioner as soon as practicable, in accordance with the Act. 

Automated decisions 

This section of the policy applies if: 

• we have arranged for a computer program to make, or do a thing that is substantially and directly related to making, a decision; and
• the decision could reasonably be expected to significantly affect the rights or interests of an individual; and
• personal information about the individual is used in the operation of the computer program to make the decision or do the thing that is substantially and directly related to making the decision.

If the above applies, we will update this policy to include information about:  

• the kinds of personal information used in the operation of such computer programs; and
• the kinds of such decisions made solely by the operation of such computer programs; and
• the kinds of such decisions for which a thing, that is substantially and directly related to making the decision, is done by the operation of such computer programs.
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Changes 

We may change this Privacy Policy from time to time. You can find our up-to-date Privacy Policy posted on our website from time to time. 

Website 

When you use our website, we can identify your web browser but we do not identify you. We may use web browser data for website optimisation purposes. 

We use “cookies” on our website. A cookie is a text file placed on your computer, to either improve the functionality of the website or help us analyse how users use our website. We do not link back to your identity from the information generated by the cookie about your use of the website (including your device’s IP-address). If you do not wish us to use cookies, you can configure the browser settings of your computer or your devices for that purpose. 

Contact us: 

If you have any queries about our Privacy Policy, or about the way we manage your personal information, you can:

• Write to us at Self Coded [email protected]; or 
• Click Contact Us on our website.